Your Most Common Questions Answered

02/07/2017 | by Sheppard Atkinson | Vacation Rentals

After welcoming guests into our homes for over a year now we’ve noticed a handful of you have the same questions regarding the booking process. We thought it might be nice to combine all of your thoughts into one place. Below you’ll find some of the most common questions we encounter on a daily basis. These answers should help you understand how to book, what’s required, what we provide and what standards we’ve put in place thus far.

Vacation rental can be a bit intimidating but we aim to make things easy, transparent and most importantly, smooth.

So, question 1…

Q: How old do I need to be to reserve a Coastal Accommodations property?

A: We prefer to rent to those 27 years of age and older.

 

Q: What is the cancellation policy?

A: We understand that life can be crazy at times. Things come up. We request at least 30 days notice of any cancellations so we can try to rebook the house! We will refund you 100% as long as you give us a month or two heads up.

 

Q: Can I bring my pet?

A: We’d rather not. These houses are brand new and allergy-free and we’d like to keep them as such.

 

Q: What are the minimum nightly requirements?

A: During off-season, we prefer 2-3 night minimums. During the summer peak season, we require a weekly minimum.

 

Q: How can I book a home?

A: You may reach out to us on our website or call us directly. Calling us directly will ensure no additional service fees are charged. We ensure the utmost clarity and transparency during the booking process. To solidify your reservation, we require you put down the $200 security deposit or pay for the rental in increments, i.e. 50% now, 50% prior to arrival. We are flexible and we’re happy to work with your budget and needs. We accept all major credit cards.

 

Q: When will I receive my security deposit back?

A: We refund all security deposits within 5-7 business days of departure as long as there’s no damage.

 

Q: What is the layout of the four bedroom townhouse?

A: Each house is pretty much identical in layout with the exception of decor. The first floor features a large, open concept kitchen and living area as well as a dining room and powder room. The second floor features two large king bedrooms, each with their own closets and bathrooms. The third floor features one bedroom with two twin beds and another bedroom with a queen bed. The third-floor bedrooms share a large bathroom. The second floor features a laundry room with sink. This house has approximately four porches and one patio.

Feel free to utilize our virtual tour to take a stroll through our house.

Take a moment. Peruse.

Q: What is the layout of the two bedroom cottage?

A: The first floor features a living area, large kitchen, powder room and garage. The second floor has two queen bedrooms, each with their own bathroom and closet. The bedroom facing the courtyard has a large private porch with rockers. A front loading washer and dryer live on the second floor as well.

 

Q: Is there free private parking on site?

A: Yes! Each four bedroom townhouse has a private parking pad with enough space for two vehicles to double park. The two bedroom cottage has a parking garage. We also have a private parking pad in the alley, which is first come first serve.

 

Q: How many people can each house accommodate?

A: The four bedrooms can sleep eight people comfortably. The two bedroom can sleep four people comfortably. The one bedroom sleeps two people comfortably.

 

Q: What is provided with the rentals?

A: We provide paper products, trash bags, shampoo, conditioner, soap, lotion, linens, towels, iron, ironing board, cookware, china, silverware, grill with propane, WiFi, basic cable, board games, TVs, vacuum, laundry detergent, dishwasher detergent, dish soap and hand soap. For more information on specific amenities and complimentary items, check out the accommodations page. If there is anything else you would like provided we are glad to accommodate with our concierge services!

 

Q: I’ve run out of toilet paper, can you bring me more?

A: We supply a small amount to get you started! The rest is up to you! The grocery store is a hop skip and a jump away. We’re happy to provide more toilet paper and anything else needed in a grocery delivery order if you are interested!

Q: Is smoking allowed?

A: No! Not inside. We provide cigarette ashtrays outside on the back patio for those who would like to smoke outdoors.

 

Q: How far is the house from the beach?

A: Our property is located approximately three blocks from the 22nd Street boardwalk access and beach. It’s about a three-minute walk!

Q: Can we hold events here?

A: This is always up for discussion but typically we prefer to hold dining gatherings, events and get-together’s elsewhere. Caroline has eight years of event planning experience and she is happy to help facilitate any planning and advice on affordable, available venues as alternatives to our home.

 

Q: How do I check in?

A: We offer keyless entry. You will be given a 4 digit code upon arrival which you will use to enter the home throughout your stay.

 

Q: When are check-in and check-out?

A: During peak season, we have strict check-in and check-out times to ensure all runs smoothly. Since we often have same day arrivals and departures, we ask you check-in by 4:00PM and check-out no later than 9:00AM.

 

Q: What are the check-out procedures?

A: We ask that you dispose of all garbage prior to departure. This prevents ants from entering our homes! We also ask you treat this house like your home. This includes loading and starting the dishwasher, wiping down the counters if needed, stripping the beds to help the housekeepers out, etc.

 

Q: Do you offer any other services to your guests?

A: Yes! We can customize almost any experience for you. We offer a variety of concierge services like grocery delivery, private chef entertainment, childcare services, beach equipment rentals, bike rentals, boat rentals and many activities, however, we don’t stop there. Just let us know what you’re looking for and we’ll make it happen!

Now that we’ve eased your nerves, go ahead, book the house of your dreams.

Because let’s be honest, you can’t really beat a beautifully built, brand new luxury townhouse two blocks from the ocean with concierge perks. Ya just can’t!

 

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